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Shipping and Returns

At Vivek Gems and Jewellery, we are committed to providing a seamless and reliable shipping experience for all our clients around the globe. Please review our Shipping and Returns policies carefully to ensure complete clarity regarding delivery times, costs, and our approach to returns and exchanges.

1. Shipping Policy

We proudly offer worldwide shipping on all our gemstone and jewelry products. However, please be aware that certain regions may have restrictions on importing specific gemstones or jewelry, which may affect shipping availability. For inquiries regarding restricted areas, please contact us before placing an order.

A. Delivery Locations

B. Shipping Charges

Shipping charges vary depending on the destination, product weight, and order value. Standard shipping rates will be calculated and added to your order total at checkout.

 

Domestic Shipping (Thailand): Free shipping on orders above THB 10,000.

International Shipping: Charges apply as per the destination and service selected.

 

Note: All shipping charges are non-refundable.

C. Shipping Timeline

We strive to process all orders within 3–5 business days after payment confirmation. Estimated delivery times are as follows:

 

Domestic (Thailand): 5–7 business days

International: 7–15 business days, depending on customs processing and courier availability.

 

Please note that delivery timelines are estimates only and may be subject to delays due to customs procedures, weather conditions, or other unforeseen circumstances.

D. Tracking Your Order

Once your order has shipped, a tracking number will be provided via email, allowing you to monitor the status and location of your package in real time.

2. Custom Duty and Import Taxes

For international orders, please be aware that additional taxes, customs duties, and import fees may apply based on the country’s regulations. These charges are the responsibility of the buyer and must be settled with the local customs authorities. Vivek Gems and Jewellery is not liable for any delays or additional costs incurred due to customs procedures

3. Packaging and Insurance

We take the utmost care to ensure the secure packaging of all gemstones and jewelry. All items are carefully wrapped, boxed, and sealed to prevent damage during transit.

 

To provide additional peace of mind, all international orders are insured for the full purchase amount. In the rare event of loss or damage during shipping, please reach out to us immediately with relevant proof so we can assist with an insurance claim.

4. Return & Exchange Policy

Due to the valuable and unique nature of gemstones and diamond jewelry, we have a no-return policy for most products. However, we understand that each customer’s needs are unique, and we are happy to discuss exchanges or returns in specific circumstances

A. Eligible Items for Return

Returns or exchanges may be considered in cases where:

  • The item received is not as per the order specifications.

  • There are visible manufacturing defects or damage not caused by the client.

  • The product was not customized or altered in any way. All eligible returns must meet the following conditions:

  • The item must be unused and in its original condition with all tags, certificates, and packaging intact.

  • Requests for returns must be made within 7 days of receiving the item.

B. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom orders or personalized pieces.

  • Items damaged due to misuse or improper handling.

  • Sale or clearance items.

C. Return Process

To initiate a return, please contact our Customer Service at vivekgem.jewelry@gmail.com within the return window. Our team will provide guidance on securely packaging and shipping the item back. Please note that return shipping costs and any related duties or taxes are the customer’s responsibility.

 

Once received, the item will undergo inspection to verify the return eligibility. Refunds (if applicable) will be processed within 7–10 business days to the original payment method after approval.

5. Damages and Issues

We take great care to inspect each item before shipping. However, if your item arrives damaged or there are issues, please contact us within 48 hours of delivery with photographic evidence. We will assess the damage and advise on the next steps to ensure satisfaction.

6. Customer Support

For all questions related to shipping, tracking, and returns, our Customer Support team is here to assist.

 

Please reach out via:

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Thank you for choosing Vivek Gems and Jewellery. We are dedicated to providing quality products with exceptional service, and we hope this guide provides transparency and confidence in your shopping experience.

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